Service dogs to be granted wider access in Lithuania from May 1

Service dogs in Lithuania will have expanded access to public spaces starting May 1, including shops, public transport, taxis, and ride-hailing services, under new legal amendments, LRT reports.

The changes, following updates to the Law on the Protection of the Rights of Persons with Disabilities, also introduce financial compensation for service dog training and establish a “trainee” status for dogs still in preparation.

Previously, only fully trained service dogs with certification were permitted in stores, but the revised law now allows trainee dogs the same access rights. “This is a major improvement,” said Vaidotas Glodenis, head of the Service Dog Training Club. “Before, you could only enter shops with a fully prepared dog and the proper documents. Now, trainees can go anywhere too.”

The law also clarifies where service dogs are permitted, mandating access not only in retail spaces but also in taxis and ride-hailing services. Irina Liubertė, director of Šunys asistentai (Assistant Dogs), noted that some drivers have previously refused larger dogs without crates—a requirement she called “impossible” for people with disabilities to meet while moving with their service animal.

To help identify working dogs, a unified marking system will be introduced nationwide, including standard logos, signs, and labels, Glodenis added.

Major supermarket chains like Maxima and IKI report they have already begun admitting service dogs and training staff to recognise them. “We’ve prepared special reminders for employees about what distinguishes a service dog from a regular pet,” said Titas Atraškevičius of Maxima. IKI has also launched public awareness campaigns in its stores.

Ride-hailing platforms have been notified of the changes. Bolt informed drivers via email about the new rules and required documentation, though the company acknowledges challenges remain. “What if a driver is allergic to dogs or has a phobia? Those questions are still unresolved,” said Dalius Rudokas, head of the Couriers and Drivers Association. Bolt recommends passengers notify drivers in advance when travelling with a service dog.

While the updates are welcomed by disability advocates, some barriers persist—particularly in spaces like spa centres or pools, where misconceptions about service dogs (e.g., fears they may enter water) linger, Liubertė said.

Organisations remind the public that service dogs must never be petted or distracted while working. Lithuania currently has around 20 certified service dogs, though estimates suggest the country may need up to 1,500.